Connect a ticket printer to your Box Office laptop

Steps#

1. Plug in the printer and switch it on

   Connect the power cable to the back of the printer and to the wall. Press the power button on the back. The light on the front turns green.

2. Load the ticketsPrinters only

   Open the lid. Put the tickets in with the printed side facing up, pull the end out through the slot and close the lid until it clicks. The printer feeds out one blank ticket.

3. Connect the printer to the laptop

   Plug the USB cable into the printer and into a USB port on the laptop itself, not into a hub or a screen. If a message says a USB device was found, you can close it.

4. Let Windows finish setting it up

   Windows may show Setting up a device for up to a minute. Wait until the message goes away before the next step.

5. Open Box Office, then Settings, then Printers

   Box Office looks for printers on its own. Your printer shows in the list after a few seconds. The printer says Ready.

   Box Office / Settings /Printers

   Ticket printerUSBReady

   Receipt printerNot connectedOffline

   Print test ticketUse for tickets

6. Choose it for tickets

   Tap the printer, then press Use for tickets. Box Office remembers this on this laptop. The button changes to Used for tickets.

   Box Office / Settings /Printers

   Ticket printerUSBReady

   Receipt printerNot connectedOffline

   Print test ticketUsed for tickets

7. Print a test ticket

   Press Print test ticket. Tear the ticket off against the edge of the slot. A ticket comes out with TEST across it. You are ready to sell.

Still not working?#

• No light on the printerCheck both ends of the power cable, then press the power button once.
• The printer is not in the listUnplug the USB cable, wait five seconds and plug it into a different port on the laptop.
• The tickets come out blankThe tickets are upside down. Load them printed side up.
• Tickets come out cut off or out of lineOpen the lid, pull the tickets straight and close it until it clicks.

Call us#