SUPPORT_SETTINGS_INVALID

The support settings are not valid

HTTP status 400 Bad Request, code SUPPORT_SETTINGS_INVALID.

What it means#

The settings were well formed but do not make sense: an unknown timezone, an opening window that closes before it opens or overlaps another, a holiday that is not a date, hours with no opening at all, two SLA targets for the same priority and category, a queue key used twice in the organisation, a round-robin queue with nobody in it, or a member who is not a user of the organisation. The error lists every problem with the field it is in.

What to do#

Correct each problem listed in the error's problems and send the whole settings again.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.