STORED_VALUE_NOT_ACTIVE

Stored value is not active

HTTP status 409 Conflict, code STORED_VALUE_NOT_ACTIVE.

What it means#

The gift card or credit is pending (not yet paid for or delivered), frozen, void or expired, so it cannot be spent, loaded or adjusted. The error's state says which: pending, frozen, void or expired. It is given only to someone entitled to the balance (its organisation's staff, its own customer, or whoever holds a gift card's code).

What to do#

For frozen, unfreeze it if it was frozen in error; for pending, wait until its order is paid and its code delivered; for void or expired, use another balance or another way to pay.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.