ORG_MISMATCH

Organisation header does not match the credential

HTTP status 401 Unauthorized, code ORG_MISMATCH.

What it means#

The X-Ticketlayer-Org header names a different organisation from the one the credential belongs to. The credential's own organisation is authoritative; the header cannot move a credential between tenants.

What to do#

Send the slug of the organisation the credential was issued for. If you act for several organisations, use a credential per organisation.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.