ISSUER_NOT_TRUSTED

Token not issued by the Ticketlayer identity issuer

HTTP status 401 Unauthorized, code ISSUER_NOT_TRUSTED.

What it means#

The access token was signed by an issuer this API does not accept. The API trusts only the tokens its own identity issuer signs (https://auth.<domain>). An identity provider configured on an organisation does not add an issuer.

What to do#

Sign in through the Ticketlayer identity issuer and send the access token it returns. A token from an earlier identity provider is not accepted; sign in again to replace it.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.