FAN_CHANNEL_CONCIERGE_DISABLED

The channel's Concierge is not on

HTTP status 404 Not Found, code FAN_CHANNEL_CONCIERGE_DISABLED.

What it means#

The turn credential verified, but its channel's Concierge is switched off (or the channel is no longer active), so the fan surface serves nothing on it. GET /internal/fan/context still answers, with enabled: false. 404, as every refusal on the fan surface, so it says nothing about what exists.

What to do#

Switch the channel's Concierge on (PUT /sales-channels/{channelId}/concierge). Live should not mint a turn credential for a channel whose Concierge is off; it reads the setting from the widget config.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.