FAN_CHANNEL_AI_DISABLED

The channel's Concierge AI is not on

HTTP status 404 Not Found, code FAN_CHANNEL_AI_DISABLED.

What it means#

The operation is one only the Concierge AI calls (an order read, facts, the refund policy text for an order), and the channel's Concierge AI is switched off. Search and articles, which the widget shows without AI, still answer.

What to do#

Switch the channel's Concierge AI on (Platform plan, concierge.ai), or do not call AI tools for this channel: GET /internal/fan/context reports features.ai.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.