CREDENTIAL_NOT_ACCEPTED

This kind of credential is not accepted here

HTTP status 401 Unauthorized, code CREDENTIAL_NOT_ACCEPTED.

What it means#

The credential is well formed but not one this surface takes: a client-credentials OAuth token (no person behind it - the organisation API key replaced it), a publishable key (tlpk_) presented to the Backstage API, which it does not open, an organisation API key, embed session or channel secret key presented to the Live surface, which accepts channel keys and customer tokens only, or a fan turn credential (TL-Fan-Turn, Live's Concierge credential) presented anywhere but the fan surface.

What to do#

Use the credential class the surface is for. A partner's server uses an organisation API key against the staff surface, and a server selling through one channel uses that channel's secret key (tlsk_); a storefront uses the publishable key through Live.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.