CONCIERGE_AI_TIER_UNAVAILABLE

That AI tier cannot be switched on yet

HTTP status 400 Bad Request, code CONCIERGE_AI_TIER_UNAVAILABLE.

What it means#

A channel's Concierge settings were saved with the AI on at the actions tier, and the organisation has no passed Concierge simulation that counts. reason says which: SIMULATION_REQUIRED, no run has ever passed; SIMULATION_STALE, every passed run is over 90 days old or ran under refund policies or AI action limits that have since changed. Nothing was saved.

What to do#

Run the simulation (POST /sales-channels/{channelId}/concierge/simulations), wait for it to pass (GET /concierge/simulations/{runId}), and save again. Meanwhile use the answer or integrated tier.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.