CASE_REOPEN_WINDOW_PASSED

Reopen window has passed

HTTP status 409 Conflict, code CASE_REOPEN_WINDOW_PASSED.

What it means#

A resolved case can be reopened, and a customer getting back in touch reopens it, only within its reopen window (7 days after it was resolved by default). This one's has passed, so it is closed in effect.

What to do#

Open a new case and link this one to it with relation follow_up.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.