CASE_PRESENCE_REQUIRES_PERSON

Only a person can be present on a case

HTTP status 403 Forbidden, code CASE_PRESENCE_REQUIRES_PERSON.

What it means#

Presence shows colleagues who is viewing or replying to a case; an API key or an app is never shown.

What to do#

Send presence only from a person's session.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.