CASE_MERGE_CUSTOMER_MISMATCH

The cases are about different customers

HTTP status 409 Conflict, code CASE_MERGE_CUSTOMER_MISMATCH.

What it means#

Merging puts both conversations on one customer's timeline; these two cases name different customers.

What to do#

If they are the same person, merge the customers first; otherwise link the cases with relation related.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.