CASE_EMAIL_NO_RECIPIENT

The case has no email address on file

HTTP status 409 Conflict, code CASE_EMAIL_NO_RECIPIENT.

What it means#

A reply goes to the email on file: the case's customer's, else its contact's. This case has neither, so there is nowhere to send it. A reply never goes to an address named in the request.

What to do#

Set the case's customer (PATCH /cases/{caseId} with customerId), or a contact with an email address, then reply again.

On the wire#

Every error response carrying this code names this page in error.moreInfo, with the request id in the query string. See Error codes for the response shape and the list of every code.